Misty having issues finding faces
- Check to ensure that there are no bright lights or sunlight shining behind or above the person that's being screened.
- Check to ensure that your Misty is on a surface that is 44.5" from the ground.
- Check to ensure that the patient is standing 24” from the Misty, on the “Please Stand Here” sticker.
- Check to ensure that your Misty is placed in a location where there is minimal background traffic.
- The image taking feature in the Admin Portal can be very useful here.
- Login to the Admin Portal
- Navigate to the Organization
- Navigate to Usage Reports > Robots
- Locate the robot which is being diagnosed and under the ‘Images’ header, click ‘Update’.
- This will kick off the process of Misty taking a photo of what’s in front of her and a photo of her view of the TRD. These will also have thermal image counterparts.
- If it appears that the photo in front of Misty is in a highly trafficked area, or there are things in the background that could be throwing off the camera, the suggestion would be to move the Misty and/or remove those items from her view.